Zerodha Glitch Shows Several Stocks in Green, Company Responds

Zerodha glitch is trending on Twitter, after a technical issue i the platform has led to several stock holding displaying a profit, and other displaying not applicable or zero. These glitches led to some users of the Indian financial services platform believe that they had won a “lottery”. Several such viewers took to social media to speak of the problem.

“With today's technical glitch, my ITC stock holding showed a 100% profit. Once in a century phenomenon,” says Avinah Chaturvedi. “Why can't you spend on technical infrastructure to solve this problem once and for all, instead of continuously giving poor experience to the users? Besides the customer support also have no knowledge on how much time it takes for resolution of this problem,” says another user.

Zerodha has, however, responded to the issue saying “The average price of holdings for some of our clients may display either as N/A or Zero on Kite. We are working on resolving this issue, in the meanwhile, please refer to the average price on Console.” Nevertheless, the problem is yet to be fixed as users continue to raise the issue on social media platforms.

Zerodha Broking Limited is an Indian financial services company that offers retail and institutional broking, currencies and commodities trading, mutual funds, and bonds. Founded in 2010, the company is headquartered in Bangalore and has physical presence in several major Indian cities. As of December 2020, Zerodha was the largest retail stockbroker in India by active client base, and contributes upwards of 15% of daily retail volumes across Indian stock exchanges.