TCS Partners with Europ Assistance for IT Operations

Tata Consultancy Services (TCS), a global IT services provider and consulting firm has announced a strategic partnership with Europ Assistance. Europ Assistance is a leading global assistance and travel insurance company. The collaboration between these firms aims to revamp Europ Assistance’s global IT operating model, focusing on resilience, scalability, and user experience enhancement.

Europ Assistance provides a range of services including travel, mobility, home and family, health, and concierge services. The partnership with TCS seeks to align Europ Assistance’s IT ecosystem with its mission of delivering services ‘Anytime, Anywhere’ and supporting its continued growth.

As part of this multi-year agreement, TCS will extend its delivery centers across Europe and other geographies to provide Europ Assistance comprehensive enterprise IT application services. TCS will utilize its proprietary solution, ignio AlOps from the Digitate suite powered by Artificial Intelligence (AI) and Machine Learning (ML). This solution transforms Europ Assistance’s IT operations, enhancing operational resilience, business agility, and overall system performance.

 “We are very happy to partner with TCS in what we see as a fascinating period in our organization's evolution. At Europ Assistance, we have a set of clear values that we abide by – being 'Caring', 'Available', 'Reliable', and 'Easy to work with'. To our delight, we could see that TCS' attitude mirrored our values exactly, and together with its global capabilities, we see this partnership being a key lever for our organizational aspirations,” said Fabien Azavant, Group Chief Information Officer and member of Group Management Committee, Europ Assistance.

“Technology is at the heart of a reliable, available, and scalable business. We are pleased to partner with Europ Assistance in their journey of transformation. The new, automation-powered operating model will enable Europ Assistance to achieve its global mission while serving its customers anytime, anywhere,” said Hemakiran Gupta, Head of Banking, Insurance and Financial Services, Europe, TCS. 

The strategic collaboration between TCS and Europ Assistance reflects the increasing trend of leveraging AI and ML solutions to enhance operational capabilities and foster digital transformation in the global assistance and travel insurance sector.