Secure communication and collaboration: Effective business continuity tools to tackle Covid-19

We are in this together! This common phrase is reverberating across the globe as countries, communities, organizations, families and individuals battle this unprecedented human crisis. The business challenges brought about by the Covid-19 outbreak have also been unprecedented, and communication networks and collaboration tools have emerged as a critical lifeline for companies of all sizes.

As a global enterprise, AT&T has extensive experience in planning for and responding to a wide variety of challenges. We are acting in line with WHO recommendations to help maintain the health and safety of our employees and customers as the coronavirus crisis unfolds. At the same time, we are closely monitoring the business community’s response and ensuring that our network continues to perform well, even as the how and where of business communications changes dramatically.

You can be sure that we are here to support you as your workforce moves to a remote environment. Our network is software-centric, intelligent, highly automated and monitored 24-7 by our Global Network Operations Center. This can help reroute data as needed and switch on services almost instantly, while scaling in response to demand and quickly addressing any security concerns.

Our efforts to help our customers ensure business continuity and ease their business recovery are based on three main pillars:

Stay connected and productive
With most of our customers have rapidly introduced work-from-home arrangements for their workforce, we have stepped in to help them with highly secure and quick-to-deploy scalable bandwidth solutions. These provide stable, consistent and secure access to critical business applications to keep remote employees connected and productive.

From Dynamic Employee Remote Access VPN to AT&T Wireless Broadband that you can scale, we have solutions to support your business as employees move away from the office.

Allow communication to continue
Being able to communicate and collaborate effectively with colleagues, teams, suppliers and customers in near real-time is the need of the hour for all businesses. We offer proven, stable and secure enterprise-grade communication tools so your people can collaborate virtually anywhere.

Be it business messaging, mobility solutions, cloud-based unified communications services or contact center solutions, AT&T is at the forefront of helping the enterprise workforce shift from face-to-face communications to mobile and WiFi-based solutions.

Help protect and manage data
Our cybersecurity solutions can help you address new and heightened cyber risks and help protect your data. Our managed security services can help assess, protect and monitor your critical assets across the data center, cloud and remote endpoints.

Our Managed Threat Detection and Response, Secure Email Gateway, and Business Recovery Services protect your business 24-7 by defending your organization against spam, malware, ransomware, phishing scams and other inbound threats, while keeping your data secure.

With an unmatched level of expertise and experience in handling and transporting critical customer data securely around the globe, AT&T is uniquely positioned to assist with your business continuity goals in these unprecedented times.

* Arun Karna

* The author is Managing  Director and CEO, AT&T Global Network Services India Pvt Ltd.