NPCI Plans to Rollout Voice Bots For UPI Payments Soon

The National Payments Corporation of India (NPCI) is developing a conversational bot for Unified Payment Interface (UPI). The Reserve Bank of India (RBI) is aligning in the transformative journey by proposing the launch of voice bots for payments on UPI. The introduction of a voice bot-based interactive system for UPI transactions in India is a representation of the digital payment transformation that is being adopted by the country. This initiative by NPCI tends to simplify the process of making payments via UPI for consumers.

UPI transactions are completed in multiple steps which include entering details like the recipient's UPI ID, payable amount, and UPI PIN. After the introduction of this voice bot consumers will be able to initiate UPI transactions simply by speaking into the app. This feature will streamline the process and make digital payments more accessible for consumers coming from various walks of life including those who might not be comfortable with the manual method of UPI transactions.

Reserve Bank India has also expressed its support for this initiative. With the launch of this conversational payment feature on UPI, India will witness how financial services are aligning with the growing trend of integrating AI-powered systems and voice technology in the country.

Here, it has to be noted that such technology has already been there on some platforms like Amazon Pay. Amazon Pay has implemented voice-based bill payments using Alexa commands. If NPCI successfully implements the voice bot-based system on the platform, it might become a standard use case across all UPI applications that are functional in the country. All existing banks and payment platforms will have to adopt similar features to ensure that their services remain competitive and user-friendly in the market.