Sagility to transform member, patient and provider interactions using BirchAI’s SaaS platform

Sagility LLC has announced its acquisition of Seattle-based BirchAI. BirchAI is a healthcare technology company offering cloud-based, GenAI call technology built by experts in transformer-based natural language processing. BirchAI enables clients to reduce operational costs by providing various AI-powered real-time customer support solutions to manage complex healthcare transactions. 

Ramesh Gopalan, Sagility’s Group CEO noted “We’re thrilled to announce this acquisition of  BirchAI which enables Sagility to build on our healthcare domain expertise and demonstrates our commitment to technology-enabled transformation of the healthcare value chain. BirchAI’s generative AI capabilities will help us deliver significantly more impactful ROI to our clients.”

With this acquisition, Sagility broadens its analytics and automation-backed healthcare engagement services that it provides to large national payers, Blues plans, regional payers, health systems, medical devices, and other healthcare providers.

BirchAI will further propel Sagility’s delivery of healthcare operations, enhance the member and provider experience, and improve the quality of care. “Sagility brings strong domain expertise and a renowned healthcare presence to complement our generative AI solutions,” noted Kevin Terrell, co-founder and CEO, BirchAI. 

Sherman & Company served as BirchAI’s financial advisor on the transaction.