Infosys and Zooplus join forces to accelerate AI innovation

In a bid to transform its e-commerce capabilities, European online pet platform zooplus has partnered with Infosys to establish a cutting-edge Global Capability Center (GCC) in Hyderabad, India. This collaboration, announced on October 10, 2024, aims to drive AI-led innovation and improve operational efficiency across zooplus' key areas, including marketing, e-commerce, and supply chain management.

At the core of this initiative is Infosys Topaz, an AI-first platform that leverages generative AI technologies to empower businesses through data-driven insights. For zooplus, this means enhancing customer experience, boosting product management, and creating a new, efficient order management system. By adopting these AI-powered solutions, zooplus is positioning itself to stay ahead in the competitive e-commerce space, all while scaling up its service capabilities.

Geoffroy Lefebvre, CEO of zooplus, highlighted the strategic importance of this partnership, “Our growth has always been rooted in understanding and meeting our customers' needs through data insights. Partnering with Infosys allows us to advance our AI capabilities, enabling us to operate more efficiently and deliver an even better customer experience," Lefebvre said.

Infosys, chosen for its AI-first approach and commitment to cost-effective innovation, will play a pivotal role in this transformation. By establishing the GCC, Infosys aims to streamline zooplus' operations and introduce advanced technological solutions. Karmesh Vaswani, Executive Vice President at Infosys, emphasized the significance of the collaboration; “At Infosys, our mission is to harness technology for innovation and sustained growth. This partnership with zooplus will not only enhance their digital commerce but also push the boundaries of what’s possible in customer experience.”

This partnership marks a significant step in zooplus' digital journey, ensuring the company remains competitive in a fast-evolving market while achieving greater efficiency through AI-driven solutions.