GoKwik's KwikChat Promises Explosive Growth for eCommerce Brands

In the following six months, KwikChat developed into a multi-channel engagement platform that powers 3 billion chats and over 5000 brands. The KwikChat product's merchant base has grown by 20X, and monthly messaging has surged to 100 million, a phenomenal 33X increase from the previous year. The solution is used by well-known brands such as Foxtale, Pilgrim, Dot N Key, Mosaic Wellness, and Portronics. In the next six months, KwikChat, a popular WhatsApp commerce solution developed by eCommerce enabler GoKwik, plans to quadruple its income to transform into a multi-channel engagement platform supporting over 5000 companies and three billion chats.

GoKwik introduced KwikChat as a result of acquiring Tellephant.

In June of last year, GoKwik introduced KwikChat as a result of acquiring Tellephant, the WhatsApp commerce platform. Since then, the solution has enabled marketers to interact with target consumers and maintain their interest throughout the buying process. Higher marketing campaign return on investment, improved abandoned checkout recoveries, increased recurring sales, and timely customer care have all been guaranteed.

In just one year since its launch, KwikChat has helped companies enhance their return on investment (ROI) from WhatsApp campaigns by 20X, boost engagement in acquisition, retention, and support communications by 3X, and support these brands' ongoing growth.

KwikChat now offers Instagram, Facebook, SMS, and email services.

Initially developed as a WhatsApp solution, KwikChat now offers Instagram, Facebook, SMS, and email services. KwikChat-led message channels have also resulted in a 3X rise in orders for brands.

"KwikChat has seen a significant transformation in the last year. With the strategic goal of helping eCommerce brands bridge the gap from discussions to conversions, we purchased Tellephant. We are prepared to move this to the next level because it has demonstrated great value. As the significance of attracting but regularly interacting and keeping customers increases, KwikChat is on its way to being the preferred interaction platform for all platforms. Chirag Taneja, co-founder and CEO of GoKwik, stated, "We are excited about our vision for the next phase of KwikChat's growth. Our DNA is committed to solving everything eCommerce."

The KwikChat product's merchant base has grown by 20X.

The KwikChat product's merchant base has grown by 20X, and monthly messaging has surged to 100 million, a phenomenal 33X increase from the previous year. The solution is used by well-known brands such as Foxtale, Pilgrim, Dot N Key, Mosaic Wellness, and Portronics.

KwikChat, which was developed exclusively for eCommerce brands, quickly became popular after its launch. It was designed to supplement GoKwik's multi-product offering, which included KwikCheckout, which maximises conversions during checkout, and Smart COD Suite, which uses network data intelligence to reduce returns before delivery and addresses significant pain points in the eCommerce industry. 

Through its tailored processes, it has significantly impacted the entire shopping funnel, lowering CAC, engaging, converting, and keeping customers.

KwikChat has automated 80% of support inquiries.

Additionally, KwikChat has automated 80% of support inquiries, which lowers agent handling expenses while improving customer satisfaction with timely responses. Additionally, it has assisted numerous companies in achieving the best industry recoveries from abandoned checkouts—up to a 20% rise. "As early users of KwikChat, we have had amazing experiences with the platform. Thanks to some of KwikChat's amazing features, we saw a 12% increase in abandoned checkout recoveries and a 2.5X increase in conversions. "We are thrilled to witness the progression of this product and its ability to provide customers with a customised and preferred experience," stated Foxtale's founder Romita Mazumdar.

E-commerce shoppers make up one in three purchases from the GoKwik network of brands. This fiscal year, the enabler hopes to treble its revenue.