Global Survey Reveals Enterprises Lack Training for GenAI Tools

A new global survey conducted by UiPath reveals a significant gap in the utilization of Generative AI (GenAI) tools within enterprises due to a lack of direction and training for workers. The survey, unveiled at the UiPath AI-Powered Automation Summit in Bangalore, sheds light on the potential of GenAI to transform workplaces, but also highlights key challenges that hinder its effective implementation.

Time-Saving Benefits vs. Lack of Training

According to the survey findings, employees using GenAI tools are indeed saving considerable time in their workdays, with 42% reporting saving 10 or more hours per week. However, the report points out that only 45% of workers have received training or guidelines on how to use GenAI effectively. This lack of training indicates a significant gap in preparing employees to harness the full potential of AI tools.

Combining GenAI with Business Automation

The survey underscores the importance of combining GenAI with business automation for maximizing benefits. While GenAI alone offers time-saving advantages, the synergy with automation leads to even more substantial benefits such as greater productivity, accuracy, and improved work-life balance. However, the integration of these technologies remains a challenge for many enterprises.

Trust Issues and Burnout Concerns

One of the notable findings is the lack of trust around GenAI outputs, with less than half of the respondents indicating trust in the technology's results. This indicates a perception gap that needs to be addressed to foster wider adoption. Additionally, the survey highlights a concerning trend of increased burnout among employees, emphasizing the need for AI tools like GenAI to alleviate repetitive and burdensome tasks.

Regional Variances and Application of GenAI

Regional differences in trust levels towards  GenAI outputs indicate varying perceptions and perhaps different levels of exposure to AI technologies. Moreover, the survey highlights diverse applications of GenAI across departments, including drafting communications, brainstorming, and summarizing content, indicating its versatility.

Implications for Enterprises and Future Outlook

The survey underscores the importance of providing adequate training and guidelines for employees to effectively use GenAI tools. Enterprises need to invest in upskilling their workforce to leverage the full potential of AI technologies. Additionally, integrating GenAI with business automation platforms is crucial for realizing its benefits and ensuring trustworthiness and security.

Conclusion

As AI continues to advance rapidly, the survey emphasizes the critical role of GenAI in transforming workplaces. However, its successful implementation requires a concerted effort to provide training, ensure trustworthiness, and integrate with automation. Addressing these challenges will be vital for enterprises to enhance efficiency, productivity, and drive business growth in an increasingly AI-driven world.

The findings suggest that while GenAI holds immense promise, enterprises must focus on bridging the gap between potential and reality through strategic investments in training and integration.