ManageEngine extends self-service analytics to IT operations and customer support solutions

ManageEngine, the real-time IT management company, announced that the latest version of its self-service IT analytics software, Analytics Plus, integrates with its IT operations and monitoring and customer support solutions. Now, Analytics Plus goes beyond ITSM analytics to help enterprises derive meaningful insights from the data generated by ManageEngine’s network monitoring, applications monitoring and customer support software. The new version of Analytics Plus is generally available now.

Organizations typically use several IT monitoring tools for detailed, real-time monitoring of their networks, servers, applications, support tickets and other IT-related components. To make strategic decisions, however, organizations need an IT operational analytics tool that lets them analyze the monitoring data, spot trends and make better IT-related business decisions. The analytics tool must also work with data from multiple monitoring tools simultaneously to avoid the near-sighted, one-dimensional view that’s created when each monitoring tool’s data remains isolated in its own silo.

“IT teams often look at data from various tools individually, so they miss out on the holistic picture as well as the patterns and anomalies they need to strategically address problems and plan for the future,” said Sridhar Iyengar, Vice President, at ManageEngine. “Analytics Plus depicts unified IT dashboards by extracting and analyzing data from different tool sets embedded in an organization’s IT and by providing cross-data analytics, all with an easy drag-and-drop user interface.”

Analytics Plus for IT: Unified Insights for Better Decisions

Analytics Plus provides a single-pane view of an organization’s IT by integrating data from multiple sources and presenting useful insights in the form of rich visualizations and interactive dashboards. It enables organizations to derive the necessary insights to make better decisions, faster. Users can create and share dashboards, view critical metrics and reports, and drill down to specifics for faster troubleshooting and root-cause analysis.

Managers can access real-time information about several business operations running an enterprise. Admins can quickly detect and troubleshoot potential problems in the IT infrastructure before end users are affected.

“Analytics Plus helps our company to quickly generate pertinent reports on IT support,” said Theo Sellem, Deputy Head of Production at Rakuten Europe Bank S.A. “Thanks to the native integration between Analytics Plus and ServiceDesk Plus, we are now able to generate custom metrics and charts regarding SLAs, technicians’ workload and requests. The combination of both tools perfectly fits our business needs by generating relevant KPIs and KQIs to our management.”

The latest version of Analytics Plus also integrates with the company’s IT operations and monitoring suite, OpManager and Applications Manager, as well as its customer support software, SupportCenter Plus.