Infosys and Proximus Forge Strategic Alliance for IT Modernization and Fiber Expansion

Infosys, a global leader in next-generation digital services and consulting, has announced a successful collaboration with Proximus, the foremost provider of digital services and communication solutions in Belgium. This partnership focuses on a comprehensive IT modernization and consolidation project aimed at enhancing Proximus' capabilities and expanding its service portfolio.

As a key facet of this collaboration, Infosys takes on the role of a managing partner, orchestrating the consolidation of critical components within the IT stack of a Proximus affiliate into the main IT infrastructure. This strategic initiative empowers Proximus to extend its offerings, including fiber and innovative digital services, to a wider customer base.

The complexity of the project was noteworthy, encompassing over 70 applications and involving multiple vendors. However, Infosys successfully navigated these challenges within the stipulated time frame and budget constraints. The outcome is a modernized technology stack for the affiliate, geared to meet future demands, achieve an accelerated time to market, and present an enriched portfolio of offerings.

This collaboration marks a pivotal point in the longstanding 25-year relationship between Infosys and Proximus. Over this period, Infosys has been instrumental in transforming, developing, and maintaining Proximus' IT applications. The latest venture underscores the evolving nature of this partnership, moving beyond conventional IT support to a more dynamic role in driving innovation and technological advancement for Proximus.

The success of this joint endeavor reinforces Infosys' commitment to delivering next-generation digital solutions and its capability to navigate intricate projects successfully. As Proximus continues to modernize its IT infrastructure and diversify its service offerings, the collaboration with Infosys stands as a testament to the power of strategic alliances in fostering growth and innovation in the digital landscape.

 “Our affiliates are an important part of Proximus’ multi-brand strategy. They have a fantastic reputation in Belgium when it comes to quality service at great prices. In order to continue to ensure smooth operations and an enhanced portfolio of offerings to all our customers, it was crucial to achieve deeper integration in the Proximus IT stack. A complex transition, involving multiple vendors, applications in an evolving landscape meant that we needed a new operating model and sourcing strategy that could anticipate and adapt to our requirements. Infosys as a managing partner for this venture with the out-tasking model enabled us to successfully complete the program on time and with great quality of delivery,” said Antonietta Mastroianni, Chief Digital & IT Officer at Proximus

 “Collaborating on this program with Proximus has been an exciting journey for Infosys strengthening the 25-year strategic partnership between our two organizations. Infosys played the role of a managing partner for the end-to-end delivery of this extremely complex program involving multiple partners, applications, and a new operating model. We're proud to have helped Proximus and its affiliate bring connectivity and new digital services to even more customers,” said Anand Swaminathan, Executive Vice President and Global Industry Leader, Communications, Media and Technology at Infosys.

The collaboration between Infosys and Proximus represents a milestone in the evolution of their longstanding partnership. By successfully executing a complex IT modernization and consolidation project, Infosys has demonstrated its commitment to driving innovation and efficiency for Proximus. The achievement not only marks a significant enhancement of Proximus' technological capabilities but also highlights Infosys' prowess in navigating intricate projects. As Proximus continues to leverage the outcomes of this collaboration to offer cutting-edge services to a broader audience, the joint venture serves as a compelling example of the transformative power of strategic alliances in the rapidly evolving digital landscape.