Genesys collaborates as Title partner with Customer Experience Management 2017

Genesys, the omnichannel customer experience and contact center solutions, was the title sponsor for Customer Experience (CX) Management, held on February 3, 2017 at ITC Maratha, Mumbai. Organised by IBCI (Indian Business Conference Institute), a provider of connoisseur information and services, the theme for India’s largest CX event this year was, ‘Creating World-class Customer Experience for Your Digitally Inspired and Demanding Customers’.

James Walford, Senior Principal Solutions Consultant for APAC at Genesys, delivered a keynote on innovation in the CX industry. He discussed about its importance of redefining customer experience and elaborated on some of the work by Genesys in CX.

Sanjay Pai, Managing Director of Genesys India, participated in a panel discussion titled ‘Analyzing the Customer Voice’. Pai shared his views on the CX transformation journey with an emphasis on identifying and eliminating customer pain points across geographies, cultures and markets. This topic will not only help organizations establish best practices, but also use the customer’s voice to their advantage in building a customer-oriented experience.

Investing heavily in research and development, Genesys has been designing exceptional customer experience solutions for more than 25 years. Through this participation in CXM 2017, Genesys aimed to share the most innovative solutions and best practices to help attendees drive consistent and optimal business outcomes.

CXM 2017 helped industry leaders come together to gain in-depth knowledge on customers to design custom-made experiences. Through the event, companies learnt about trends that are driving positive customer experiences that also drive growth.