Ishan Technologies-Sprinklr to deliver AI-powered CaaS and unified CXM solution

Ishan Technologies, a prominent ICT provider with extensive reach across India, has announced a strategic partnership with Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises. 

Together, they are set to launch Communication as a Service (CaaS) leveraging Unified Customer Experience Management (Unified-CXM) solution, aiming to revolutionize how Indian businesses engage with its customers in an evolving $10.5 billion CXM market. Through this partnership, Ishan Technologies will offer Ishan CXConnect —featuring Hosted Contact Centers, Cloud PBX and voice services—combined with Sprinklr’s Unified-CXM platform. 

These solutions will help businesses streamline their communication and customer engagement strategies, integrating marketing, customer service, and social media management on a unified platform, supported by real-time insights and AI-powered analytics. By integrating Ishan’s advanced communication solutions with Sprinklr’s AI-powered capabilities, businesses will be better equipped to meet the evolving expectations of their customers.

Pinkesh Kotecha, CMD, Ishan Technologies, stated: “As Indian businesses increasingly embrace AI technology, the need for AI-powered customer experience solutions has never been more critical. By capitalizing on the burgeoning demand for seamless communication and integrated engagement strategies, we are empowering Indian businesses to not only meet but exceed customer expectations in a rapidly evolving market.”

Subrato Bandhu, VP, Sprinklr India, said: "As businesses in India continue to adapt to rapidly-evolving customer expectations, we're thrilled to collaborate with Ishan Technologies to empower Indian businesses to offer exceptional, AI-powered customer experiences, driving meaningful connections across all digital channels.

"With this innovative platform, we are empowering Indian companies to engage with customers across multiple channels in a seamless and personalized way. Our solution is designed to address the unique challenges of the Indian market, where digital transformation is accelerating, and customer touchpoints are becoming more diverse.”

India, now ranking as the third most digitalized country among the G20 nations, continues to embrace advanced technology to fuel its economic growth, according to the 'State of India's Digital Economy (SIDE) 2024' report. With this new partnership, Ishan Technologies and Sprinklr are poised to capitalize on this digital evolution by offering businesses a cutting-edge, AI-powered customer engagement platform to stay competitive in the rapidly growing digital market.