Avaya and AGC Networks to Deliver Fully Hosted Cloud-Based Engagement Solutions to Business across India

Avaya, a global provider of solutions that enable customer and team engagement, and AGC Networks, a global technology solution integrator, has announced an agreement to deliver cloud-based services to businesses across India. Under the terms of the agreement, AGC Networks will deliver communication and collaboration capabilities for new and existing customers in India, with the support and expertise of the Avaya Private Cloud Services organisation.

Businesses across India and throughout the world are rapidly adopting consumption based business models to support better engagement among their teams and with their customers. This is being driven by the changing needs of users, the gap between expectations and what IT departments can deliver, the need for flexibility and  agility in deployment, and a total cost of ownership (TCO) model which maps to an individual  company’s business structure. Working with AGC Networks and Avaya, Indian businesses can reap the benefits of an Operational Expense (Opex) -based approach - allowing them to use their capital in other parts of the business, have an expert team manage and reduce the complexity of their communications networks, offset the risks associated with large-scale technology migrations and pay only for what they need, when they need it.

AGC is an Avaya Connect Platinum Partner in India, and this agreement will further enable the two companies to serve the needs of Indian businesses. Combining AGC Networks’ reach, resources, integration know-how and local expertise with Avaya’s industry leading team engagement, customer engagement and fabric networking solutions – in a deployment model specifically adapted to the Indian market - promises businesses throughout the country a compelling reason to deploy enhanced communication capabilities to support their business goals and their customers’ needs. The agreement spans both the small and midmarket segment services through the Avaya IP Office platform, and larger businesses which utilise the Avaya Aura platform.

Avaya supports major organisations around the world with a full suite of private cloud, hybrid cloud and hosted solutions and works directly or through its partners. With the support of big friends including Google and HP, and through a number of service provider and CSP agreements, Avaya has deployments across the Asia Pacific and Middle East & Africa region with the likes of Bharti Airtel (spanning over 20 countries across Africa), StarHub in Singapore, NTT Neomeit in Japan, Telstra and Optus in Australia and True IDC in Thailand.

Anil Nair, Managing Director and CEO, AGC Networks, said, “This announcement demonstrates our focus on delivering cutting-edge solutions in innovative, adaptable formats designed to deliver Return on Technology Investment (ROTI). Avaya technology has long been at the heart of many of our major deployments and we look forward to being able to now expand our reach substantially. As trusted advisors, we believe our customers deserve the best and this model does just that - it takes away complexity and lets them get on with managing their business.”

Priyadarshi Mohapatra, Managing Director, India and SAARC, Avaya, said, “AGC Networks and Avaya have a strong history of collaboration in the Indian market place spanning many years. We are excited at the prospect of being able to help even more businesses in India achieve their business goals with a compelling range of team engagement and customer engagement solutions, delivered with one of the most trusted and dynamic technology providers in the country.”