Atos launches breakthrough AI engine to automate IT service desks

Atos, the digital transformation company, has launched a breakthrough Artificial Intelligence (AI) engine Atos Virtual Assistant (AVA) to automate its IT service desk capability and provide a better user experience. Built on a strategic partnership with CogniCor, a Indian-based innovative AI company, AVA is designed to transform user support as more clients move into adopting a digital environment.

Uniquely tailored for Atos’ customers, AVA is delivering machine learning capabilities in the Cloud, and enhancing end-user experience by automatically answering IT service desk and data center requests in record time.

Atos not only solves client issues immediately but also anticipates what may occur in the future based on collected trend data such as IT tickets, FAQ and guide books as well as user-generated content. Crawling the web,the AVA platform is constantly delivering the most accurate and available solution to support the end user - with 24/7 service.

By combining Atos solutions and live-integrating all updates from major technological partners, AVA helps reduce time answers and improves efficiency while increasing the accuracy of support.

“Among all our AI partners, CogniCor’s platform has the perfect match to Atos’ portfolio of services,” said Michael Kollar, Chief Digital Officer for Atos North American Operations. “AVA is thus redefining the way Atos is interacting with its clients by being able to learn exponentially over time from all internal IT data available.”

Leveraging its capabilities in deploying enterprise virtual agents using machine-learning, cognitive methods and Natural Language Processing (NLP), CogniCor will serve as a co-innovation partner with Atos to deliver additional AI solutions for Atos’ European and North American customers that both enhance the user experience by automating processes where possible.

“Our proven AI platform, deployed by several leading brands and built on our proprietary patent pending cognitive deep learning stack, , is a genuine differentiator in the market.,” said Dr. Sindhu Joseph, CEO and Cofounder, CogniCor. “This partnership significantly enlarges our horizon in North America by supporting Atos’ clients throughout their IT automation journey.”

Perfectly integrated within Atos Digital Transformation Factory and a key part of Atos’ help and interaction center within its larger digital workplace offering, AVA is currently deployed in a first wave of customers with additional roll-outs planned to cover majority of Atos customer base within the next two years.