AI to play a key role in 2017: Darshan Appayanna, CIO, Happiest Minds

Business leaders want IT to be focused on business innovation and improvement. The use of technology is radically improving the performance of the enterprises. Digital transformation helps business processes, activities, competencies and models to fully leverage the changes and opportunities of digital technologies including artificial intelligence an IoT. Happiest Minds enables Digital Transformation for businesses and technology providers by delivering insights through integrated disruptive technologies like cloud, big data, IoT, etc. The company offers domain centric solutions, IPs in IT services, infrastructure management, security, unified communications, etc.

According to Darshan Appayanna, CIO, Happiest Minds, 2016 was a fantastic year for the company. "In 2016 we implemented multiple digital and mobility initiatives to enhance the customer experience and efficiency. Also 2016 was a year when we started to experiment with BOTs and Machine Learning for anomaly detection" he said.

We expect 2017 to be even more productive. The 2 top priorities for 2017 will be
- Automation within the enterprise and
- Artificial Intelligence initiatives to make employee and organization experience more effective.

Apart from work, Appayanna likes to spend time in the outdoor activities like skiing, scubadiving, biking and hiking.