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DQ estimates |
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- Opened a software development centre, as a subsidiary of AOL Member Services, to bolster product development
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l Vice-president and country head: Maneesh Dhir
l Start-up Year: 2001 l Employees: 2,800 l Facilities: 1
l Address: International Tech Park Limited, Whitefield, Bangalore l Tel:
51192000 l Website: www.aol.com
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The
Bangalore captive center of America Online Member Services (AOLMS), catering to
about 35 mn customers, ramped up slower in fiscal 2005. Worldwide, AOL lost
about 2 mn subscribers y-o-y in FY 2004-05 and some of the parent company's woes
were not lost on the Indian operations. New recruitments in the Indian
operations were slower than last year, with BPO attrition rates touching 60-65%
in December 2004, according to industry sources. The Bangalore operations offer
anti-spam, and content management services for AOL.
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