Aegon Life selects IBM cloud to enhance customer experience

IBM has announced a multi-million dollar, five-year agreement with Aegon Life Insurance Company Limited, to provide a hybrid cloud solution hosted from IBM datacenters in New Mumbai and Bangalore. This will enable them to more quickly launch new products to the market, while improving the efficiency of its IT operations.

As a part of the agreement, IBM will also help maintain continuous business operations and improve overall business resiliency via the IBM Cloud through the IBM datacenter in Mumbai, while creating a scalable IT service platform for Aegon Life India’s infrastructure and applications environment.

Aegon Life Insurance recently migrated to a digital and direct to customer approach in a bid to provide a superior customer experience. In line with the change in its strategy, Aegon Life not only required a seamless IT infrastructure scale-up to meet the growing needs of its clients, but also needed to ensure that its business minimized the potential for downtime.

Aegon Life turned to IBM to support their IT environments’ transition to IBM hybrid cloud that would enable faster time to market. This will allow Aegon Life to more easily connect and engage better with their customers. A robust IT infrastructure will enhance the company’s digital journey and will provide their customers with the option of making online financial purchases.

Mr. K S Gopalakrishnan, Managing Director & CEO of Aegon Life Insurance Company Limited, said, “In a marketplace that never closes and where customers need anytime access to solutions, insurers must achieve reliable up-time and deliver high-quality cost effective service around the clock. As we look to scale our business, we were looking for a forward looking integrated IT that could provide us real-time access to relevant information and help us mitigate the impact of external threats, thus enhancing our customer experience.”

“Digital technologies are redefining the consumer behavior and organizations are reassessing their go to market strategy. By leveraging IBM Cloud and IBM Resiliency Services’ business continuity capabilities, Aegon Life will now be able to provide a more holistic coverage for their customers, which will in turn support their vision of delivering differentiated client experiences,” said Ajay Mital, Director Infrastructure Services, IBM.