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Sanjay Sharma, IDBI Bank |
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The IT initiatives at IDBI bank can be summed up by the motto of its
technology department-"where technology redefines service." Total
investment of Rs 75 crore in technology is part of the plan to put in place
building blocks for creating the right organizational infrastructure, which
would help IDBI Bank in consistently delivering superior products, convenient
across channels and efficient service to its retail and corporate customers.
IDBI Bank was the first to launch a new product called Gift Card-a
rupee-dominated pre-paid card. It is also the only bank to harness the
capability of MMS to develop an "ATM locator" application: By sending
an SMS indicating the desired location, the customer receives the ATM map on his
MMS-enabled mobile.
Accolades have not been late in coming-IDBI's Internet banking service
was rated the best amongst all Indian private and public sector banks by Asian
Banker; Dataquest Mobile Banking Survey, 2003 rated IDBI as the most
feature-rich mobile banking service in India. Amongst the private sector banks,
IDBI was the first to go live with Online Tax Accounting System-Phase 3 from
December 2003. It was also the frontrunner with respect to secured electronic
transmission of tax collection data through the usage of Digital Signature
Certificates.
IDBI Bank has deployed a "No single point of failure" configuration
for core mission critical systems. Sun servers have been installed for enabling
the core banking application. Independent servers exist for the application and
database components. Important subsystems like the Web component are hosted on a
separate server to improve performance and scaling. The storage subsystem is
configured as a SAN with RAID 0+1 configuration.
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Key
Highlights |
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First to launch a rupee-dominated pre-paid card
• 'ATM Locator' application using MMS
• First to go live with Online Tax Accounting System |
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Since IDBI Bank has a centralized database along with Finacle core banking
application, ensuring online connectivity is of paramount importance. The
network backbone is distributed across five regions. Each of these regions has
two network hub centers connected by 2 Mbps ISDN links. The service outlets-the
branches and ATMs-are connected to one of the hub centers within the region
via a 64 Kbps leased line, backed up by ISDN dial-up lines. Others connect to
the bank's central IT center through PAMA satellite links, while off-site ATMs
connect through TDM/TDMA VSATs to the service provider's hub, which in turn
connects to the central IT center through a 2 Mbps terrestrial line.
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